FAQ

How long does the service take?

Full sets typically take 2-2.5+ hours, refills take half as long. Additional time may be added for removals or cleansing.

Do lash extensions damage your natural lashes?

Lash extensions should not damage your natural lashes as long as they are applied correctly and the natural lashes can sustain the chosen set. If the chosen set is too long or heavy they will damage your natural lashes. Also, if the client picks their lashes off, that will also damage their natural lashes.

How can I remove my lash extensions?

If you would like to remove your lashes at home we suggest using an oil such as coconut oil and gently massaging the lashes with it, this may not remove them completely however it is important not to pick the lashes off. We suggest booking a removal as it is the safest way to remove the lashes.

How long do they last and how often will I need to refill them?

Lash extensions can last up to a month however, refills are recommended every 2-3 weeks to maintain full lashes. 

I have had a reaction to them in the past. Can I still get them done?

We do not suggest getting your lashes done if you have had a reaction in the past and it is also important to let your technician know prior to getting your lashes done.

How long do I have to wait before I can get them wet?

We suggest waiting 24-48 hours before getting them wet.

How do I care for my lash extensions?

Brush them daily, do not pick them, cleanse daily using lash shampoo or oil free makeup remover whether you wear other makeup or not. If you do wear makeup make sure all of it is removed so it doesn’t create build up in your lashes.

I am unsure which set to get, what do you suggest?

We suggest a light volume set for your first time if you are new to lashes or a set that mimics your favourite strip lashes. Additionally, we can style your face and choose a suitable and flattering set specific to you.

Can I wear make up with lash extensions?

Yes you can wear makeup around the lashes however make sure it is all removed at the end of the night. You cannot put mascara on them.

Can anyone get their lashes done?

Yes as long as your natural lashes are healthy enough to handle the set you are getting. If your natural lashes are sparse, happy or too short we may not service you to ensure we are not damaging your natural lashes.

My natural lashes are short, sparse and happy. What can I do?

If you have damaged natural lashes or have been getting extensions for a long time, it is a good idea to take a break. During your break, we suggest using a lash growth serum (we like GrandelashMD available at sephora or amazon) until your natural lashes are healthy again.