SHIPPING

TWINLASH processes orders Monday through Friday, excluding major Canadian holidays. Orders will be processed within 1 business days of purchase. Orders placed on Saturday and Sunday will be processed the following business day.

COVID-19: PLEASE ALLOW ADDITIONAL PROCESSING TIMES DURING This time. Your PATIENCE is greatly APPRECIATED.

curb-side pick up

Curb side pick up is now available at our Toronto location! Choose the “CURB-SIDE PICK UP” option at checkout and you will be emailed a confirmation when your order is ready to be picked up.

DOMESTIC SHIPPING

Domestic orders are shipped via Canada Post or FedEx. Estimated delivery time is between 2-5 business days.

US SHIPPING

US orders are shipped via DHL Express. Estimated delivery time is between 1-2 business days.

INTERNATIONAL SHIPPING

International orders are shipped via DHL Express. International orders are required to pay all shipping expenses, including shipping fees and duties.*Varies depending on shipping address.

INTERNATIONAL CUSTOMS

TWINLASH is not responsible for additional customs charges. Any import taxes or fees due at the time of delivery are the sole responsibility of the customer.If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

TRACK YOUR ORDER

TWINLASH is not responsible for lost or stolen packages. Once you have received your shipping confirmation, you will have the most current information regarding your package. 

RETURNS

All items are final sale for sanitary purposes, if you have an issue with your order please contact info@twinlash.com.

TRAINING

Training fees are non-refundable but can be transferred to another course or to an individual deemed qualified to attend.